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Communications Track

Communications Training Officer (CTO)
Communications Training Officer Re-Certification (CTO)
NCIC Full-Service Terminal Operator
Spillman for Dispatchers
Spillman for Officers
Statewide Communications Academy - Basic Level

Communications Training Officer (CTO)

Length of course: 3 days
Course hours: 0830-1630
Point of Contact:  Ken Hawkins
Location: Vermont Police Academy
Dates:
  • Nov 13 – 15, 2013
Tuition:
  • Commuting: $66
  • Overnight: $137
Registration: To register contact the Vermont Police Academy at 802-483-6228.  Standard in-service training application required.
 
Pre-requisites: Full-time Communications/Dispatch personnel with at least two years of experience.
 
Minimum number to hold class: 8
Maximum number in class: 20
 
This three day class includes interactive lecture and hands-on exercises as well as specific instruction on the following topics:
  1. Program Goals & Objectives
  2. Roles & Responsibilities of the CTO
  3. Teaching & Training skills
  4. Evaluation & Documentation
  5. Remedial Training
  6. Evaluation & Counseling
  7. Legal & Liability Issues
This course is intended to provide veteran dispatchers and dispatch supervisors with the tools required to effectively, professionally, and efficiently meet the challenges of their role as an Emergency Communications Trainer. The class is instructed by Elizabeth Tracy of VSP and Sarah Ferris of E911 and is based on the San Jose CTO program model.

Please don’t miss this dynamic training and networking opportunity! Come expecting to walk away with valuable knowledge and tools you can put to use immediately to enhance your communications section!

Communications Training Officer – Re-Certification (CTO)


Length of course: 1 day
Course hours: 0830-1630
Point of Contact:  Ken Hawkins
Location: Vermont Police Academy
Dates:
  • June 11, 2013
  • December 10, 2013
Tuition:
  • Commuting: $66
  • Overnight: $137
Registration: To register contact the Vermont Police Academy at 802-483-6228.  Standard in-service training application required.
 
Pre-requisites: Full-time Communications/Dispatch personnel with at least two years of experience.
 
Minimum number to hold class: 8
Maximum number in class: 20
 
This three day class includes interactive lecture and hands-on exercises as well as specific instruction on the following topics:
  1. Program Goals & Objectives
  2. Roles & Responsibilities of the CTO
  3. Teaching & Training skills
  4. Evaluation & Documentation
  5. Remedial Training
  6. Evaluation & Counseling
  7. Legal & Liability Issues
This course is intended to provide veteran dispatchers and dispatch supervisors with the tools required to effectively, professionally, and efficiently meet the challenges of their role as an Emergency Communications Trainer. The class is instructed by Elizabeth Tracy of VSP and Sarah Ferris of E911 and is based on the San Jose CTO program model.

Please don’t miss this dynamic training and networking opportunity! Come expecting to walk away with valuable knowledge and tools you can put to use immediately to enhance your communications section!

NCIC Full-Service Terminal Operator

Length of course: 8 hours
Course hours: 0830 – 1630 hrs.
Location: Vermont Police Academy
Date: July 23, 2013

Tuition: $13.00 (lunch & materials included)
 

Registration: Contact the Vermont Police Academy at (802) 483-6228 or fax the “In-Service Training Application” form to (802) 483-2343.
 
The Vermont Criminal Information Center (VCIC) will provide basic terminal instruction in VLETS, NLETS and NCIC for newly hired full or part-time dispatchers who have not been NCIC certified within six (6) months of hire. The course runs from 0830 to 1530 hours and the NCIC certification examination will be administered from 1530 to 1630. Sign up early as space is limited.

 

Spillman Dispatcher Training Course

Length of Course: 2 days (16 hours)

Course Hours: 0830 – 1630 hours

Location: Vermont Police Academy (computer lab)

Dates:

2013: TBA

Tuition:

Commuting - $73.00
Overnight - $108.50

Registration: Contact the Vermont Police Academy at (802) 483-6228. Standard In-Service Training Application required.

Enrollment: Police & dispatchers only

Minimum number to hold class: 4

Maximum number in class: 8

This course is mandatory requirement for all Dispatchers within 60 days of hiring date. As such it will be offered monthly.

Day One-

  1. Introduction to the Spillman System
  2. Log on / off
  3. Names Table Search
  4. Names Table Entry
  5. Vehicle/Property Search and Entry

Day Two-

  1. CAD (Computer Aided Dispatch) Instruction

Spillman Officer Training Course

Length of Course: 2 days (16 hours)

Course Hours: 0830 – 1630 hours

Location: Vermont Police Academy (computer lab)

Dates:
2013: TBA
 

Tuition:
Commuting - $73.00
Overnight - $108.50

Registration: Contact the Vermont Police Academy at (802) 483-6228. Standard In-Service Training Application required.

Enrollment: Police & dispatchers only

Minimum number to hold class: 4
Maximum number in class: 8

This class is only mandatory for officers requiring access to add/modify Names, Vehicle, Property tables. Access to Narratives is allowed by default. As such it is offered bi-monthly.

Day One-

  1. Introduction to the Spillman System
  2. Log on / off
  3. Names Table Search
  4. Names Table Entry
  5. Vehicle/Property Search and Entry

Day Two-

  1. Law Incident Entry and Modification
  2. Narrative Entry

Statewide Communications Academy – Basic Level

Coordinator: Ken Hawkins
Length of course: 5 days
Course hours: 0800-1630
Location:  Vermont Police Academy
Dates:
  • October 7 – 11, 2013
Tuition:
  • Commuting: $101
  • Overnight: $243
Registration:  To register contact the Vermont Police Academy at 802-483-6228, ext. 10.  Standard in-service training application required.
 
Pre-requisites: None
 
Minimum number to hold class: 8
Maximum number in class: 20

This one week class includes interactive lecture and hands-on simulation training as well as specific instruction on the following topics:
  1. Roles and Responsibilities
  2. Technology in Communications
  3. Interpersonal Communication
  4. Telephone Call Handling
  5. Assessing Calls for Service
  6. Radio procedures
  7. Legal issues – Dispatch Danger Zones
  8. Stress Management
This course is intended to provide newer dispatchers with the tools required to effectively, professionally, and efficiently meet the challenges of their role as an Emergency Communications Dispatcher. The class is instructed by experienced and currently active Vermont communications professionals to ensure students receive applicable up-to-date examples.
Please don’t miss this dynamic training and networking opportunity! Come expecting to walk away with valuable knowledge and tools you can put to use immediately!